Your kind journey should feel effortless. Here’s everything you need to know, answered with care.

PRODUCT INQUIRIES

How do I install the showerhead?

Our showerhead is designed for easy, tool-free installation.

Step 1. Detach current showerhead from shower hose and remove existing Washer Seal (flat rubber disc).

Step 2. For standard use, insert the 2.5GPM Flow Restrictor (White) into the bottom of your Kind Shower. For areas with water conservation efforts, insert the 1.8GPM Flow Restrictor (Yellow). The flat side of the restrictor should face out. When in doubt, use 1.8GPM to stay eco-friendly and compliant.

Step 3. Attach shower hose to the Kind Showerhead and twist close. Run the water for 30 seconds to activate filter.

Tip: Ensure there is only one piece between your shower hose and Kind Shower for a proper seal. Tape is included as an option for additional seal.

How do I replace the filter cartridge?

Simply twist the handle from the showerhead top to open. Remove the old cartridge and insert a new Kind Filter. Snap and twist close the handle back onto the top. Run water for 30 seconds to activate.

How often do I need to replace the filter?

For the best results, we recommend replacing the filter every 2-4 months, depending on your water quality and household usage. We recommend every 2 months (for multiple people or heavy use), 3 months (for 1 person standard use), and 4 months (for 1 person light use).

Will this shower head fit my shower?

Yes, our showerhead is compatible with all standard shower arms. If you have a unique setup, feel free to reach out to our support team at for guidance.

What does the filter remove from the water?

Our Advanced Multi-Stage Filter helps reduce chlorine, heavy metals, impurities, and treatment byproducts.

Does the showerhead affect water pressure?

Our showerhead is engineered to maintain or improve strong water pressure while providing effective filtration.

What are its limitations?

The Kind Showerhead works ideally with water temperatures between 5-65 degrees Celsius. It is not designed for industrial plumbing.

ORDERS / PAYMENTS / SHIPPING / DELIVERY

What if I'm not happy with my order?

If for any reason you’re not fully satisfied with your order, please contact us at hello@kindshower.com within 30 days of receiving it. Our team will work with you to make it right.

What currency am I being charged in?

All orders are processed in USD. If you are shopping from outside this currency region, your bank or card provider may apply additional conversion fees.

What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay.

How do I use a discount code or gift card?

You can enter your discount code or gift card code at checkout. The discount or credit will be applied to your order total before payment is completed.

How can I make changes to my order?

If you need to update your order, please email us at hello@kindshower.com within 24 hours of placing your order. Changes can only be made before your order has been processed or shipped.

SHIPPING & DELIVERY

When will my order ship?

Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has shipped.

Is there tracking provided with each order?

Every order comes with a tracking number. You will receive this via email once your package has shipped.

Where do you ship? How long are delivery times?

We currently ship to USA and Canada. Delivery times vary depending on your location and takes approximately 5-7 business days to deliver.

How much does shipping cost?

We are pleased to provide FREE shipping on your orders.

My package is lost. What can I do?

If your package is lost in transit, please contact us at hello@kindshower.com with your order number. We will investigate with the shipping carrier and work to resolve the issue as quickly as possible.